Vidal Rojas, Juan

Este documento propone la implementación de una plataforma pública y gratuita de Resolución de Disputas en Línea (ODR) en Chile, enfocada en la tutela individual de los derechos de los consumidores. Se abordan las oportunidades, beneficios y desafíos regulatorios para su desarrollo, garantizando transparencia, eficiencia y acceso equitativo a la justicia a través del uso de tecnologías avanzadas y mediación digital.

New technologies for assisted negotiation and conflict resolution in law refer to the use of digital platforms and online tools to facilitate and improve communication and collaboration between parties in conflict. These technologies include, among others, online mediation, virtual negotiation rooms, the exchange of information and documents through secure platforms, and the use of Artificial Intelligence to analyze data and generate settlement options. It is important to note that while these technologies can offer significant benefits, they also pose significant challenges. Data privacy and security, the fairness of algorithms, and the potential lack of access to these technologies by certain population groups are critical issues that need to be carefully and thoughtfully addressed. The objective of this paper is to provide a clear and balanced view of the opportunities and challenges associated with new technologies in legal dispute resolution. With this, it is hoped to contribute to the development of effective and ethical strategies for their implementation in the field of law, thus promoting a more accessible justice. In this way, the work is divided into two parts: in the first part, the theoretical framework of online negotiation and dispute resolution (ODR) is reviewed, and in the second part, through the development of three prototypes, we will try to demonstrate a practical solution where we will use technology to serve people and their judicial consultations.