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dc.contributor.authorRusu C.
dc.contributor.authorRusu V.
dc.contributor.authorBotella F.
dc.contributor.authorQuiñones D.
dc.contributor.authorUrs B.A.
dc.contributor.authorUrs I.
dc.contributor.authorMorales J.
dc.contributor.authorCano S.
dc.contributor.authorAciar S.
dc.contributor.authorBalmaceda Castro I.
dc.date.accessioned2020-09-02T22:27:35Z
dc.date.available2020-09-02T22:27:35Z
dc.date.issued2020
dc.identifier10.1007/978-3-030-49576-3_18
dc.identifier.citation12195 LNCS, , 236-246
dc.identifier.issn03029743
dc.identifier.urihttps://hdl.handle.net/20.500.12728/6127
dc.descriptionTraditionally related to Service Science, Customer eXperience (CX) is also becoming a relevant Human-Computer Interaction (HCI) topic. The well-known concepts of usability and User eXperience refer to a single system, product or service. CX extends the UX concepts in a holistic approach, focusing on customer’s interactions (touchpoints) with all systems, products and services that a company offers. CX has a highly interdisciplinary nature; our approach on CX comes from HCI, as many of the customer – company interactions are based on interactives software systems and digital products. Forming CX professionals is challenging. We think that including CX as topic in HCI courses is becoming a necessity. The paper presents a 2019 comparative study on students’ perception on CX, which follows-up a similar study that we have done in 2018. The survey includes students from Chile, Spain, Romania, Colombia and Argentina, enrolled in CS and Law programs. The results help prioritizing the CX topics and designing a CX course. © Springer Nature Switzerland AG 2020.
dc.language.isoen
dc.publisherSpringer
dc.sourceMeiselwitz G.
dc.subjectCurricula
dc.subjectCustomer eXperience
dc.subjectService Science
dc.subjectUser eXperience
dc.subjectSales
dc.subjectSocial networking (online)
dc.subjectStudents
dc.subjectUser experience
dc.subjectComparative studies
dc.subjectCustomer experience
dc.subjectDigital products
dc.subjectHolistic approach
dc.subjectHuman computer interaction (HCI)
dc.subjectProducts and services
dc.subjectService science
dc.subjectSoftware systems
dc.subjectHuman computer interaction
dc.titleStudents’ perception on customer experience: a comparative study
dc.typeConference Paper


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