Browsing Artículos científicos by Author "Quan, Wei"
A theoretical framework development for hotel employee turnover: Linking trust in supports, emotional exhaustion, depersonalization, and reduced personal accomplishment at workplace (2020) Han, Heesup; Quan, Wei; Al-Ansi, Amr; Chung, Hyunah; Hafaz Ngah, Abdul; Ariza-Montes, Antonio; Vega-Muñoz, Alejandro (MDPI AG, 2020-10-01)The present research was an empirical endeavor to build a sturdy theorization linking trust in supervisor and co-worker supports, emotional exhaustion, depersonalization, reduced personal accomplishment, and hotel employee ...
A threat of customer incivility and job stress to hotel employee retention: Do supervisor and co-worker supports reduce turnover rates? (2021) Chung, Hyunah; Quan, Wei; Koo, Bonhak; Ariza-Montes, Antonio; Vega-Muñoz, Alejandro; Giorgi, Gabriele; Han, Heesup (MDPI AG, 2021-06-02)The study investigates the impact of customer incivility, job stress, perceived supervisor support, and perceived co-worker support on the turnover intention of frontline employees. A sur-vey-questionnaire approach was ...