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Emotional impact of workplace incivility and verbal abuse at work: Daily recovery protective role [El impacto emocional del incivismo laboral y el abuso verbal en el trabajo: El papel protector de la recuperación diaria]

dc.contributor.authorGarrosa E.
dc.contributor.authorCarmona-Cobo I.
dc.contributor.authorMoreno-Jiménez B.
dc.contributor.authorSanz-Vergel A.
dc.date.accessioned2020-09-02T22:18:56Z
dc.date.available2020-09-02T22:18:56Z
dc.date.issued2015
dc.identifier10.6018/analesps.31.1.161494
dc.identifier.citation31, 1, 190-198
dc.identifier.issn02129728
dc.identifier.urihttps://hdl.handle.net/20.500.12728/4665
dc.descriptionThe aim was to study daily fluctuations from workplace incivility and verbal abuse in the emotional well-being of employees and examine the daily role of recovery. It was conducted a diary study over five consecutive working days (total of 525 days) with 105 employees. It was evaluated on two different times, general and diary moments. Diary measure was completed in a work week, three times per day, morning, afternoon and night. Multilevel modeling showed significant results for workplace incivility and verbal abuse as predictors of emotional exhaustion, as well as an impact of all these variables on negative affect at night. However, non-significant relationships were found for positive affect at night. Recovery from daily work was a key factor predicting affect at night. Relaxation showed main effects on negative affect at night and mastery on positive affect at night. Both psychological detachment and relaxation showed a moderating role. The present diary study of occupational health psychology helps us achieve greater knowledge in this area and contribute on the prevention of aggression in the organizational context. © 2015: Servicio de Publicaciones de la Universidad de Murcia.
dc.language.isoes
dc.publisherUniversidad de Murcia Servicio de Publicaciones
dc.subjectAffect
dc.subjectDiary study
dc.subjectEmotional exhaustion
dc.subjectRecovery
dc.subjectVerbal abuse
dc.subjectWorkplace incivility
dc.titleEmotional impact of workplace incivility and verbal abuse at work: Daily recovery protective role [El impacto emocional del incivismo laboral y el abuso verbal en el trabajo: El papel protector de la recuperación diaria]
dc.typeArticle


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