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Improving dental service utilization rate using a proactive telephone-based scheduling strategy in primary healthcare

dc.contributor.authorGarrido J.C.
dc.contributor.authorMatamala D.
dc.contributor.authorVelásquez R.C.
dc.contributor.authorCampos V.
dc.date.accessioned2020-09-02T22:18:54Z
dc.date.available2020-09-02T22:18:54Z
dc.date.issued2020
dc.identifier10.1590/pboci.2020.024
dc.identifier.citation20, , -
dc.identifier.issn15190501
dc.identifier.urihttps://hdl.handle.net/20.500.12728/4656
dc.descriptionObjective: To determine the effect of a proactive telephone-based scheduling strategy to improve dental service utilization rate in primary healthcare. Material and Methods: A retrospective study was carried out based on the dental appointments’ records of a primary healthcare center before-strategy and after-strategy periods. The variables studied for both periods were the number of dental appointments requested, dental appointments undergone, no-shows, and available quotas. Data collection was performed by two researchers between May and June 2018. Descriptive statistics were used to calculate the absolute and relative frequencies. Results: A total of 10,193 records of dental appointments were registered within the two periods. After-strategy period, dental appointments undergone increased by 16,7%, no-shows decreased by 3%, and available quotas decreased by 21.3%. Conclusion: A proactive telephone-based scheduling strategy increased the dental service utilization rate in primary healthcare. © 2019, Universidade Federal do Parana. All Rights Reserved.
dc.language.isoen
dc.publisherAssociation of Support to Oral Health Research (APESB)
dc.subject20
dc.subjectDental Health Services
dc.subjectPublic Health Administration
dc.subjectPublic Health Dentistry
dc.subjectadolescent
dc.subjectadult
dc.subjectArticle
dc.subjectchild
dc.subjectdata analysis
dc.subjectdental procedure
dc.subjecthealth care utilization
dc.subjecthospital admission
dc.subjecthuman
dc.subjectinfant
dc.subjectinformation processing
dc.subjectmajor clinical study
dc.subjectpatient scheduling
dc.subjectpreschool child
dc.subjectprimary health care
dc.subjectpublic health service
dc.subjectretrospective study
dc.subjectschool child
dc.subjectteleconsultation
dc.subjecttelemedicine
dc.titleImproving dental service utilization rate using a proactive telephone-based scheduling strategy in primary healthcare
dc.typeArticle


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