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Dynamic evaluation of balanced scorecard using fuzzy knowledge based representation

dc.contributor.authorCórdova F.M.
dc.contributor.authorDurán C.A.
dc.contributor.authorPalominos F.E.
dc.date.accessioned2020-09-02T22:16:08Z
dc.date.available2020-09-02T22:16:08Z
dc.date.issued2018
dc.identifier10.1109/ICCCC.2018.8390436
dc.identifier.urihttps://hdl.handle.net/20.500.12728/4211
dc.descriptionThis paper presents a model that allows the dynamic evaluation of Balanced Scorecard (BSC) using fuzzy knowledge based representation. BSC has proved being a powerful tool for management that allows connecting current actions to future strategic objectives considering measures based on indicators and inductors. BSC translates business vision and mission into a set of actions guided by strategies and classifies them into four axes according to their perspective: financial, processes, customer and learning and growth. A strategic map of cause and effect relationships is generated, showing the relationships between a set of objectives and/or indicators, classified according to the perspectives to which they belong; knowing these cause-effect relationships is important for engineering management in order to provide an adequate management, coordination and control framework for business development. Nevertheless, this approach does not consider: existing dynamics between perspectives of the BSC; order and priority of the connection between axes; degrees of influence between axes; particular state of each axe and state of the system on the basis of the combination of the diverse states of the axes; positive or negative influences between axes. This work also provides an application of these concepts in a Port Community, building a conceptual map of fuzzy relations represented by a diffuse interval knowledge base matrix based in expert knowledge. © 2018 IEEE.
dc.language.isoen
dc.publisherInstitute of Electrical and Electronics Engineers Inc.
dc.sourceFilip F.G.Dzitac D.Dzitac I.Manolescu M.-J.Dzitac S.Oros H.
dc.subjectBalanced Scorecard
dc.subjectFuzzy Knowledge Representation
dc.subjectIncidence Matrix
dc.subjectStrategy
dc.subjectKnowledge representation
dc.subjectStrategic planning
dc.subjectBalanced scorecards
dc.subjectCause-and-effect relationships
dc.subjectCause-effect relationships
dc.subjectCoordination and Control
dc.subjectEngineering management
dc.subjectFuzzy knowledge representation
dc.subjectIncidence matrices
dc.subjectStrategy
dc.subjectKnowledge based systems
dc.titleDynamic evaluation of balanced scorecard using fuzzy knowledge based representation
dc.typeConference Paper


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