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A threat of customer incivility and job stress to hotel employee retention: Do supervisor and co-worker supports reduce turnover rates? (2021)
(MDPI AG, 2021-06-02)
The study investigates the impact of customer incivility, job stress, perceived supervisor support, and perceived co-worker support on the turnover intention of frontline employees. A sur-vey-questionnaire approach was ...
A theoretical framework development for hotel employee turnover: Linking trust in supports, emotional exhaustion, depersonalization, and reduced personal accomplishment at workplace (2020)
(MDPI AG, 2020-10-01)
The present research was an empirical endeavor to build a sturdy theorization linking trust in supervisor and co-worker supports, emotional exhaustion, depersonalization, reduced personal accomplishment, and hotel employee ...